CASE STUDY
Transforming the Guest Experience at SIXTY Hotels
Self-Service Check-In & Check-Out Kiosk Implementation
INTRODUCTION
In 2020, the hospitality industry faced an urgent need for safer, contactless operations. Hotels had to rethink their service models. For SIXTY Hotels, this meant finding a way to offer a seamless, secure check-in and check-out experience, without sacrificing the boutique luxury feel they’re known for.
THE CHALLENGE
How do you maintain high-touch service in a no-touch environment?
SIXTY Hotels needed a solution that was aesthetically aligned with their brand, technically robust, yet easy for guests to use. They required it to be fully integrable with their existing property management systems and could increase revenue. Ultimately the goal was to elevate guest experience while streamlining operations in a safe environment.
THE SOLUTION
After careful evaluation, we partnered with a global hospitality tech leader to implement self-service kiosks with sleek, modern hardware. We paired this technology with a hospitality experienced cloud solutions company to centralize guest data, drive personalization, and unlock new revenue opportunities
From day one, I led the vendor coordination, aligning systems, designing guest-facing workflows, training hotel staff, and launching the technology.
THE RESULTS
Faster Check-In & Check-Out: Reduced lobby congestion and guest wait times.
99.99% Contactless Experience: Enhanced health & safety protocols.
Operational Efficiency: Staff shifted priorities to more guest-experience and value-driven duties.
Improved Guest Satisfaction: Seamless tech, elevated experience.
CONCLUSIONS
This project is proof that with the right tech, and someone who’s an industry expert. Innovation doesn’t just solve problems, it unlocks potential.
As a hotelier-turned-tech consultant, I bridge the gap between legacy systems and modern solutions, tailoring each implementation to the real-world needs of hotels like yours.
